Japanese rail firm apologises for train leaving 20 seconds early

by Susie Olson November 17, 2017, 1:08
Japanese rail firm apologises for train leaving 20 seconds early

The incident prompted the company to issue an official apology on its website later in the day.

The Tsukuba Express railway connects Akihabara and Tsukuba, two towns that are about 37 miles apart, a journey that takes about 45-minutes.

Japanese trains are awesome for a number of reasons, not the least of which is how amazingly punctual they are.

According to the statement released by Tsukuba Express, the train in question was scheduled to depart Minami Nagareyama Station north of Tokyo at 9:44:40 Wednesday morning local time.

Crew are said to have "not checked the departure time sufficiently".

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Japanese train services are famed for their punctuality, with significant delays relatively uncommon. And as such the statement read that they "sincerely apologise fir the inconvenience caused".

Because it's for a train that left 20 seconds early.

A Japanese train company has apologised after a train left just 20 seconds early and caused "severe inconvenience" to commuters. Delayed trains in Japan are a rare instance, where the rail network is supposed to be one of the world's most reliable ones.

But at the same time, the fact that Japanese companies care so much about customer satisfaction, consistently try to look at things from the end-user's point of view, and are willing to offer a honest apology even for understandable inconveniences is, really, one of the most handsome parts of Japanese society, and one of my favorite things about living here.


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