Consumer Reports no longer recommends Microsoft Surface devices due to reliability concerns

by Leslie Wood August 11, 2017, 0:26
Consumer Reports no longer recommends Microsoft Surface devices due to reliability concerns

In a fairly short but to-the-point tweet on Thursday morning, Reuters revealed that Microsoft Surface devices have underwhelmed in Consumer Reports' reliability tests.

YONKERS, N.Y. (Consumer Reports) Consumer Reports is removing its "recommended" designation from four Microsoft laptops and can not recommend any other Microsoft laptops or tablets because of poor predicted reliability in comparison with most other brands. That prediction is based on surveying the company's own subscribers who own current Microsoft hardware, and collating details on any issues they might have encountered. It also claims it can not recommend Microsoft devices with detachable keyboards (ie, the June Surface Pro) or clamshell Surface laptops. The differences were "statistically significant", we're told, which is why Microsoft lost the "recommended" designation.

For example, a number of survey respondents said that they experience problems with their Surface during start-up, others complained that their machines froze or shut down unexpectedly and some said that the touchscreen we're responsive enough.

Building hardware is not a simple task and while Microsoft has had some experience in this segment with the Xbox and a few other devices, they are still relatively new to the game.

In a statement to Consumer Reports, Microsoft defended the reliability of its products.

West Nile Virus Detected In Hamilton Co. Mosquitoes
In the meantime, officials urge people to take the following precautions to protect themselves from mosquito bites. Residents are also advised to report to the health department dead birds and places where there is standing water.

Hold off on buying a Microsoft Surface tablet or laptop.

Microsoft also pointed out that the Surface Pro, for example, received high performance and versatility marks in Consumer Reports' laptop lab evaluations. Within the Surface product family, Microsoft also sells the Surface Laptop, which features a traditional clamshell laptop design.

Consumer Reports' lab testing measures how well a laptop or tablet performs for a range of factors, including display quality, battery life, speed, and ergonomics. Frozen computers, unexpected shutdowns and unresponsive screens were noted as complaints.

Altogether, the reliability issues made Microsoft a statistical outlier compared with other brands.

Consumer Reports has conducted its annual reliability study since 1952, starting with cars.


TOP News

Beijing sets terms for talks on sea feud code
ASEAN foreign ministers stressed the importance of the full and effective implementation of the DOC in its entirety. North Korea is in violation of worldwide law and of U.N.

After sanctions, Tillerson may find Russian Federation talks an uphill climb
US intelligence agencies have said Russian Federation interfered in last year's election to damage Democrat candidate Hillary Clinton .

Aamir Khan 'Creepy' In Secret Superstar. Wife Said Don't Do It
Film revolves in the feel good genre which is mastered by Aamir Khan in his films like 3 idiots, PK and Dangal to some extent. Produced by Aamir, Kiran Rao, Zee Studios and Akash Chawla, " Secret Superstar " is written and directed by Advait Chandan .

United Nations votes for more sanctions on North Korea
Negotiations for the new resolution began after Pyongyang conducted its first test of an ICBM on July 4. Though the economic sanctions have teeth, Washington didn't get everything it wanted.

Pak's 'Mother Teresa' Dr Ruth Pfau passes away
A symbol of selflessness and dedication to leprosy patients, Dr Ruth Pfau, aged 87, passed away in Karachi on Wednesday night. In 1979, the Pakistani government appointed her Federal Advisor on Leprosy to the Ministry of Health and Social Welfare.

SRK's Jab Harry Met Sejal movie review and story plot
Reuniting with Anushka Sharma , Jab Harry Met Sejal deemed to be the blockbuster Bollywood has been missing off late. And in between all of this... there is love, life, lies, thrill, fantasy and the search for the voice within.

Gujarat Floods: Banaskantha, Patan Get Rs 1,500 Crore Relief Package
Congress MLA Randeep Surjewala took to Twitter to post the pictures of the vehicle that came under attack allegedly by BJP workers.

'Despacito' is now the most viewed video on YouTube
As of today, his record has been beaten by another song - " Despacito ", by Luis Fonsi , Daddy Yankee and Justin Bieber . So when Universal Music approached me to Direct and Choreograph the India video, I was very excited.

Sheriff: Mom, 2 kids captive in Virginia home for 2 years
Investigators determined the woman and children were not held with any sort of bondage or cages, but were not permitted to leave. They told deputies they had been held against their will for more than two years, according to the sheriff's office.

Jose Mourinho's Top Second Season Signings
Mourinho's squad subsequently flew off on their tour of the U.S. before turning their attentions to the signing of Nemanja Matic. The Sun have reported that the club has issued another hands off to Man United and are set to offer Perisic a new deal.